Question 1

How long does it take to set up online ordering with Dishi?

Accepted Answer

Most restaurants go live in 24 to 48 hours. With Syrve POS connected, menu import takes minutes. Then you finalize photos, delivery settings, and payment methods.

Question 2

What payment methods does Dishi support for restaurant orders?

Accepted Answer

Through Xendit we support QRIS, GoPay, OVO, Dana, ShopeePay, and Visa/Mastercard. You can also enable cash on pickup.

Question 3

How does Dishi delivery work with Gojek and Grab?

Accepted Answer

For delivery orders customers choose Gojek (GoSend) or Grab (GrabExpress). After payment confirmation, courier dispatch is automatic and customers can track the driver in real time.

Question 4

What are Dishi fees compared to GoFood and GrabFood?

Accepted Answer

Showcase is free for view-only menu pages. Ordering is 6% of order value for delivery and pickup, compared to 20-30% on GoFood or GrabFood. Dine-in is an optional add-on at IDR 799k/month after the first 30 days free.

Question 5

Do I need Syrve POS to use Dishi?

Accepted Answer

No. Syrve integration is optional. You can run Dishi standalone from the dashboard and connect Syrve later when you want kitchen-side automation.

Question 6

Can I cancel Dishi anytime?

Accepted Answer

Yes. There is no long-term lock-in. If you stop, your menu can remain online in view-only mode while ordering features are disabled.

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