Customer Support

Need help with an order or with using Dishi? Reach us directly — the fastest way is WhatsApp.

How we handle complaints

1. Send us your order number, the restaurant name, and what went wrong, through any channel above.
2. We acknowledge every complaint within 1x24 hours.
3. Complaints about food, delivery, cancellation or refunds are forwarded to the restaurant the same working day. The restaurant is the seller of your order and decides these cases; we follow the case until it is closed and keep you informed.
4. We aim to resolve the case or give a substantive response within 7 calendar days.

Complaints are handled by the Dishi customer support team. See our Terms of Service and Refund Policy for the full procedure.